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FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

General

Do I need a referral?

For most appointments a referral is not required (eg body composition, massage, nutrition consults). However, for appointments that attract a Medicare rebate you will need a referral. We accept ALL referrals.

Do I need an appointment?

Yes, phone our friendly team on (07) 3627 2711.

What if I need to reschedule my appointment?

A cancellation fee will be charged if notice is not provided 48 hours prior to your appointment.
It is important to recognise that there are often other clients who would appreciate an earlier appointment. By giving us adequate notice, we can accommodate your wishes and theirs.

When should I arrive for my appointment?

Please arrive 10 minutes before your appointment. This allows time for registration and assists to keep to appointment times.
This is particularly important when you have prepared for a study. There is often paperwork that needs to be done before your visit can commence.

Will private health insurance cover my visit?

This depends on your private health fund and level of cover.
Feel free to talk to one of our friendly team members to confirm the billing codes that will be applied to your visit, as this information may be helpful when you contact your private health insurance company to clarify your level of cover.

How long will my study take?

Different appointments take different amounts of time. Some may only take about 15 minutes others can take up to 90 minutes.
Please confirm with us when making your appointment.

How much will it cost?

Call us on (07) 3624 2711 to discuss the Pricing and Package options available.

Testing

Massage, Shockwave & Dry Needling

What is Shockwave Therapy?

Shockwave therapy (ESWT) involves the conversion of a sound wave into a shockwave that is applied repeatedly to a specific area of the body.   The treatment is premised on shock waves creating microtraumas which increase the blood flow to the area to promote healing.

ESWT is a natural, non-invasive treatment option.

Which conditions are most suitable for shockwave therapy?

At RegenX, where clinically appropriate, we treat the following conditions using shockwave therapy:

  • Plantar Fasciitis – we have seen particularly good results for treatment of this condition.
  • Tennis/Golfer’s Elbow
  • Patellofemoral Pain Syndrome
  • Achilles tendinopathy
  • Calcific tendinitis of the shoulder

What you do after your shockwave therapy session is very important:

  • If you experience discomfort in the treatment area apply heat packs per your therapist’s instructions.
  • Try not to take NSAIDs (e.g. Nurofen, Voltaren, etc) as this inhibits the natural responses of your body to the therapy. Paracetamol may be taken for pain relief
  • Keep some notes on how you are responding to your sessions. It will help us to know how you are progressing and we can adjust your treatment plan accordingly.
  • Keep up with the exercises that your therapist gives you. Our therapists are also exercise physiologists trained in helping people rehabilitate from injury and surgery.
How much does it cost?

$240 for a 3 pack or $130 for an initial consult with $90 follow ups.  Private health rebates may apply.

Diet & Nutrition

Do you do plans for people on special diets (i.e. vegan, flexitarian, paleo, ketogenic etc).

We love all types of eating and do not discriminate.  Our goal is to offer solutions that represent your bio-individuality and your lifestyle.  As long as we find ways to get the right nutrients at the right time into your body, anything is achievable.

Where do I find the Easy Diet Diary app?

Click to go to the Easy Diet Diary App on Apple iTunes.

How many visits would I need with the dietitian?

This is highly dependent, but most clients find they are on track after 3 visits. 

Do you do sports nutrition plans for teenagers?

Yes! We enjoy working with people of all ages who love sports– teens, young adults, and well beyond – to help them understand their unique energy requirements during training and competition cycles. Most importantly, we want to help them understand how to improve their performance and avoid injury long term…remember we work with a radiology clinic and see the results of poor nutrition and poor movement. 

Will I have to eat differently to the rest of my family?

We work with you to understand you and your lifestyle so that we can find practical solutions.  

What is involved in diet analysis?

You submit a food diary, either electronically (Easy Diet Diary hyperlink to app) or in hard copy and we analyse the data to see a breakdown of your macronutrients (fats, protein and carbohydrates) and micronutrients (vitamins and minerals). This allows you to see where you are hitting your targets and where you may need to work a little bit harder.

Why should I see a dietitian or nutritionist?

To gain a deeper understanding of what you need to nourish you as an individual. Often people say to us they feel like they eat well but often eating well does not only come down to what you are eating but also when you are eating it.

Do you treat chronic diseases, and if so what are they?

Type 2 Diabetes, Pre-Diabetes

  • Type 2 Diabetes, Pre-Diabetes
  • Cardiovascular Disease
  • Metabolic Syndrome
  • Fatty Liver Disease
  • Polycystic Ovarian Syndrome
  • Anaemia
  • Osteoporosis / Osteopenia
  • FODMAPs Diet for Irritable Bowel Syndrome (IBS)
  • Underweight / Malnutrition
Do you accept Enhanced Primary Care Plan (EPCP) from my GP?

Yes, we can accept EPCP. Talk to your doctor about your eligibility and they can contact us directly via 07 3624 2711 if they have any queries.

Exercise Physiology & Activity Modification

What does an Exercise Physiologist do?

We specialise in designing and delivering safe and effective exercise interventions for the healthy population and people with chronic medical conditions, injuries or disabilities. When it comes to the prescription of exercise, we are the most qualified professionals in Australia.

How is an Exercise Physiologist different to a Physiotherapist?

It is difficult to distinguish between an exercise physiologist and physiotherapist, as the two aren’t mutually exclusive. Both can work within a broad scope of practice so it’s only natural that confusion exists. Although there are similarities, they aren’t the same thing.

  • Exercise physiologists use evidence-based movement and exercise intervention for chronic disease prevention and management, musculoskeletal injuries and weight management.
  • Physiotherapists generally focus on the diagnosis of acute injuries as well as helping to treat pain and restoring function.

As exercise physiologists, we often work as part of a team of doctors, physiotherapists and other allied health professionals to ensure the best results for you.

What is the benefit of seeing an exercise physiologist after a cortisone injection?

The reason you had the injection in the first place is often linked to issues around poor movement or diet.  Best practice around the world is now recognising that our reliance on drugs has ignored the plethora of evidence around supporting treatments with activity modification and programs such as anti-inflammatory eating.  We aim to reduce the number of injections you need to help you avoid surgery in the future. 

Do you treat chronic diseases, and if so what are they?

Type 2 Diabetes, Pre-Diabetes

  • Type 2 Diabetes, Pre-Diabetes
  • Cardiovascular Disease
  • Metabolic Syndrome
  • Fatty Liver Disease
  • Polycystic Ovarian Syndrome
  • Anaemia
  • Osteoporosis / Osteopenia
  • FODMAPs Diet for Irritable Bowel Syndrome (IBS)
  • Underweight / Malnutrition
Do you accept Enhanced Primary Care Plan (EPCP) from my GP?

Yes, we can accept EPCP. Talk to your doctor about your eligibility and they can contact us directly via 07 3624 2711 if they have any queries.

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